Answering Your Questions
What should I bring to my appointment?
Please bring your current medical insurance card(s) to your appointment. We keep this information on file for billing purposes and to access important details such as your member ID and provider contact information, if needed.
We also ask that you bring all of your current glasses, even if you no longer wear them regularly. Comparing your previous prescriptions helps the doctor evaluate your vision and determine the best prescription for you.
If you wear contact lenses and are a new patient, please bring or know the brand and prescription of your current contacts. This information helps us evaluate your contact lens fit and discuss any updates that may be needed.
Can I get my glasses the same day?
In some cases, yes! We offer same-day glasses service for select prescriptions. Eligibility depends on your prescription, lens material, and whether the lenses are available in our in-office inventory. Our team will be happy to let you know if your order qualifies for same-day service.
How long will it take for my glasses to come in?
Most complete glasses orders are ready within 10 business days. Processing times may vary depending on your prescription, lens options, or frame availability. If there are any unexpected delays, we’ll contact you with an update as soon as possible.
How often should I have an eye exam?
We recommend having a comprehensive eye exam every year to monitor your vision and maintain your overall eye health. Even if your vision hasn’t changed, annual exams can help detect eye diseases and other health conditions early. In Washington State, most eyeglass and contact lens prescriptions are valid for 2 years, but yearly exams are still recommended to ensure your eyes remain healthy.
What age do you start seeing pediatric patients?
We begin seeing children around kindergarten age (5–6 years old). While we would love to care for patients of all ages, we do not have the specialized equipment needed to examine infants and very young children. If you feel your child needs an eye exam before kindergarten age, we recommend scheduling an appointment with Northwest Pediatric Ophthalmology, which specializes in eye care for infants and young children.
Where is the best place to park?
Since we’re located downtown, parking can sometimes be limited. The easiest and most affordable option is usually street metered parking, which is available throughout the surrounding area. There are also two parking lots attached to our building for added convenience. Please note that these lots require payment through a mobile app and may be more expensive than street parking.
